?Frequently Asked Questions
What is the ecobee Smart Doorbell Camera?
It is a wired smart video doorbell with 1080p HDR video, a wide 187° diagonal field of view, night vision, smart detection and two-way talk.
Is the ecobee Smart Doorbell Camera battery powered?
No. The doorbell camera itself does not contain a battery. It requires wired power from a compatible doorbell transformer.
What transformer does the doorbell require?
It requires a 16–24 VAC doorbell transformer rated at 10 VA minimum and 60 Hz.
Does it work with existing doorbell wiring?
Yes. It is designed to use existing wired doorbell systems, provided the wiring and transformer meet the required specifications.
Does it work with mechanical and digital chimes?
ecobee states that the Smart Doorbell Camera works with most mechanical and digital chime boxes.
What video resolution does it support?
It records in 1080p Full HD with HDR and up to 30 frames per second.
What is the field of view?
The camera provides a 187° diagonal field of view, with 175° vertical and 115° horizontal coverage.
Why is the vertical field of view so wide?
The 175° vertical view is designed to show more of the area directly around the entrance, including packages placed close to the door.
Does it have night vision?
Yes. It uses two high-powered wide-angle infrared LEDs with an IR Cut Filter and can provide night viewing up to approximately 30 feet.
Does it support HDR?
Yes. HDR is supported with the 1080p video system.
Does it have two-way audio?
Yes. The doorbell has far-field two-way talk with noise cancellation and built-in microphone and speaker.
Can I talk to someone at the door from my phone?
Yes. Visitors can be spoken to remotely through the ecobee app.
Can it detect people?
Yes. Smart Detection uses advanced radar verification and computer vision to improve person and motion detection.
Can it detect packages?
Yes. Package Detection is supported, but ecobee states that this feature requires an ecobee Smart Security subscription.
Can I create an activity zone?
Yes. Activity Zones allow you to select the area where the camera should focus motion detection.
Does it record video?
Supported Smart Security features can automatically record events as video clips and store them for up to 30 days.
Does it provide 24/7 live view?
Yes. The camera supports 24/7 live viewing through supported ecobee services and the ecobee app.
Does it support 2.4 GHz and 5 GHz Wi-Fi?
Yes. It supports dual-band 2.4 GHz and 5 GHz Wi-Fi using 802.11 a/b/g/n/ac standards.
What internet speed is recommended?
ecobee recommends at least 2 Mbps upload bandwidth per camera for optimal 1080p video quality.
Does it work with Apple HomeKit?
Yes. Apple HomeKit is listed as a supported integration.
Does it work with Amazon Alexa?
Yes. Amazon Alexa is listed as a supported integration.
Can it work with an ecobee thermostat?
Yes. ecobee states that the camera can connect with the ecobee home ecosystem, including live viewing from the Smart Thermostat Premium.
Can ecobee devices act as a doorbell chime?
Speaker-enabled compatible ecobee devices can chime when the doorbell is pressed.
Is the doorbell weatherproof?
It has an IP65 weather-resistance rating and is designed for outdoor use.
What temperature range can it handle?
The specified operating temperature is -25°C to 45°C, or -13°F to 113°F.
Is it suitable for hot climates?
It is designed to operate up to 45°C. For hot outdoor locations, choose a practical mounting position and avoid unnecessary direct heat exposure where possible.
What are the dimensions?
The doorbell measures 136 mm high, 47 mm wide and 29 mm deep.
What color is this model?
The front is black, while the sides and back are white. The mounting plate is black.
Is a mounting wedge included?
Yes. A 15-degree wedge is included to adjust the camera's viewing angle.
What is included in the box?
The package includes the ecobee Smart Doorbell Camera, backplate, pre-attached security screw, 15-degree wedge, chime adapter, wire extenders, wire connectors, long screws, wall anchors and short screws.
What tools are needed for installation?
Installation may require needle-nose pliers, Phillips screwdriver, drill and suitable drill bits. A pencil, flat-head screwdriver, wire cutter, step ladder, level and safety glasses may also be useful.
Does the camera need a subscription?
Basic camera functionality is available, while certain advanced features such as Package Detection, Alert Snapshots and extended security services require ecobee Smart Security.
Is the video encrypted?
Yes. ecobee lists end-to-end video encryption and TLS/SSL with 128-bit AES security.
Does it support two-factor authentication?
Yes. ecobee supports two-factor authentication for account security.
Does it receive software updates?
Yes. ecobee states that the Smart Doorbell Camera receives automatic software upgrades, including access to supported new features.
How long is the warranty?
The ecobee Smart Doorbell Camera comes with a 3-year limited warranty.
Can I install it myself?
The camera is designed to work with existing wired doorbell systems, but installation involves low-voltage wiring. Professional installation is recommended if you are not comfortable working with doorbell wiring or transformer connections.
Is it suitable for installation in Dubai and the UAE?
Yes, provided the installation meets the electrical and environmental requirements. The camera is rated for outdoor use from -25°C to 45°C and requires compatible 16–24 VAC wiring.