?Frequently Asked Questions
What is Smart Thermostat Essential?
Smart Thermostat Essential is a connected touchscreen thermostat designed to control compatible heating and cooling systems while offering mobile access, scheduling and energy-management features.
Can I control it from my phone?
Yes. Compatible thermostat functions can be managed through the ecobee mobile app.
Does it work with Wi-Fi?
Yes. It supports Wi-Fi 6 on the 2.4 GHz band.
Does it support Bluetooth?
Yes. Bluetooth Low Energy 5.4 is supported.
What size is the thermostat?
It measures 92 mm high, 92 mm wide and 23 mm deep.
What type of display does it have?
It has a 2.8-inch full-colour LCD touchscreen with 240 × 320 pixel resolution.
Does it measure humidity?
Yes. A built-in humidity sensor provides indoor humidity information.
Can it help manage humidity?
Yes. Humidity adjustment and AC Overcool to Dehumidify are supported features for compatible systems.
Does it support smart scheduling?
Yes. You can configure comfort settings around Home, Away, Sleep and other daily routines.
Does it have Vacation Mode?
Yes. Vacation Mode allows temporary dates and temperature settings to be configured without permanently changing the normal schedule.
Does it support eco+?
Yes. eco+ is built into Smart Thermostat Essential and includes several energy-management features.
How much can eco+ save?
ecobee states that eco+ can help save up to US$250 or CA$327 per year. Actual savings vary according to the property, HVAC system, usage and local conditions.
Does it support SmartSensor?
Yes. Compatible ecobee SmartSensor devices can provide additional room temperature and occupancy information.
Which HVAC systems are compatible?
It supports compatible gas, oil, electric, forced-air, conventional and heat-pump systems, along with supported radiant and dual-fuel configurations.
Does it support two-stage heating?
Yes. It supports a compatible configuration with two heating stages and one cooling stage.
Does it support two-stage cooling?
Yes. It supports a compatible configuration with two cooling stages and one heating stage.
Does it support two-stage heating and two-stage cooling together?
No. This model does not support both two-stage heating and two-stage cooling simultaneously.
Does it require a C wire?
The thermostat uses 24VAC wired power through the C and R terminals. A Power Extender Kit is available separately for compatible installations without a C wire.
Is the Power Extender Kit included?
No. It is sold separately.
Is a Trim Kit included?
No. The Trim Kit is sold separately and can cover marks, gaps or small holes around an older thermostat installation.
Can it be used in Dubai homes?
Yes, when the property's HVAC equipment and wiring are compatible. Compatibility should be checked before installation.
Can it be used in a Dubai apartment?
It can be used where the apartment HVAC system supports the required thermostat configuration and wiring.
Can it be used in a Dubai villa?
Yes, provided the villa's HVAC system and wiring are compatible with the thermostat.
Does it work with Apple HomeKit?
Yes. Apple HomeKit is supported.
Does it work with Amazon Alexa?
Yes. Amazon Alexa is supported.
Does it work with Google Assistant?
Yes. Google Assistant is supported.
Does it work with SmartSensor?
Yes. SmartSensor can be paired with the thermostat for additional room-level temperature and occupancy information.
Does it need internet?
Internet connectivity is required for remote app access and other connected features. Local thermostat controls remain available through the device.
Is it battery powered?
No. Smart Thermostat Essential is a hardwired thermostat using 24VAC power.
What is the power consumption?
The specified power consumption is less than 3 VA.
Does it provide energy reports?
Yes. The ecobee app provides available energy-use reports and information about HVAC activity.
Does it provide maintenance reminders?
Yes. Supported maintenance and filter-change reminders can be delivered through the system and app.
What temperature range does it support?
The desired temperature range is 45°F to 120°F, while the displayed range is 32°F to 120°F.
What is the operating temperature range?
The specified operating range is 14°F to 122°F, or -10°C to 50°C.
What is the operating humidity range?
The specified range is 5% to 95% RH, non-condensing.
What comes in the box?
The package includes the Smart Thermostat Essential, backplate, quick start guide, wire labels, screws and drywall plugs.
Does it come with a Power Extender Kit?
No. The Power Extender Kit is an optional accessory sold separately.
Does it come with a Trim Kit?
No. The Trim Kit is optional and sold separately.
How long is the warranty?
The thermostat comes with a 3-year warranty according to the listed product specifications.
Can it be part of a smart home system?
Yes. It works with supported smart-home platforms and can integrate with compatible ecobee devices and services.