?Frequently Asked Questions
What is the Smart Water Leakage Sensor?
The Smart Water Leakage Sensor is an Orvibo WL10ZW smart-home sensor designed to detect water leaks and flooding and send a Zigbee alert when water reaches its sensing contacts.
What is the model number?
The model is WL10ZW.
What does the Smart Water Leakage Sensor detect?
It detects water leakage and flooding by sensing electrical conductivity between its water-detection contacts.
Does the sensor use Zigbee?
Yes. The sensor uses Zigbee 3.0 / Zigbee HA wireless communication.
Does it connect directly to Wi-Fi?
No. The sensor communicates through Zigbee. A compatible Zigbee gateway can connect the sensor to the wider smart-home network and provide app-based functions.
Is a Zigbee gateway required?
Yes. A compatible Zigbee gateway is required for smart-home integration, remote monitoring and app-based notification functions.
What battery does the sensor use?
The sensor uses a CR2032 button battery.
How long does the battery last?
Battery life can reach approximately 24 months under suitable operating conditions. Actual performance depends on network conditions, detection activity and environmental factors.
Does the sensor provide low battery alerts?
Yes. Low-battery status can be reported through the compatible smart-home app ecosystem.
What is the communication range?
The specified communication range is up to approximately 100 metres in open-area conditions. Actual indoor range depends on walls, interference and the Zigbee network.
What is the operating temperature?
The specified operating temperature range is -10°C to +55°C.
What is the operating humidity?
The sensor supports up to 95% relative humidity under non-condensing conditions.
Is the Smart Water Leakage Sensor waterproof?
The sensor has an IP65 protection rating. It is designed for suitable damp environments but should be installed according to its environmental specifications.
Where should the sensor be installed?
It can be placed near potential leak sources such as sinks, washing machines, dishwashers, water heaters, pipes, bathrooms, kitchens and basements.
Can it be used under a kitchen sink?
Yes. The area beneath a kitchen sink is a suitable location for monitoring potential plumbing leaks.
Can it monitor a washing machine?
Yes. It can be positioned near a washing machine to help detect leakage from hoses, connections or surrounding plumbing.
Can it be used in a bathroom?
Yes. It can be used in suitable bathroom locations near toilets, sinks, pipes and other potential water-leak points.
Can the sensor trigger a water shut-off valve?
Yes, it can participate in a compatible smart-home automation where a Zigbee-enabled or otherwise compatible smart water valve is configured to respond to a leak event.
Can it trigger a smart alarm?
Yes. A compatible smart-home system can use a leak event to trigger an alarm or siren.
Can it turn on smart lights when water is detected?
Yes. With compatible smart-home devices and automation rules, a water-leak event can be configured to turn on smart lighting.
Can I receive water leak alerts on my phone?
Yes. When connected through a compatible Zigbee gateway and smart-home application, the system can send water-leak notifications to a smartphone.
Does it support smart-home automation?
Yes. The sensor can act as a trigger for compatible smart-home scenes and automation routines.
What app is used with the sensor?
The sensor is designed for integration with the compatible HomeMate smart-home ecosystem.
What is the size of the sensor?
The specified dimensions are approximately 60 × 60 × 15mm.
What material is used for the housing?
The housing uses PC + ABS material with a fire-retardant construction.
Does the sensor use encryption?
Yes. AES-128 encryption is specified for the Zigbee communication.
Is the sensor suitable for Dubai homes?
Yes. It is suitable for indoor water-leak monitoring in Dubai homes, villas and apartments when installed within its specified temperature, humidity and protection requirements.
Is it suitable for offices?
Yes. It can help monitor areas around plumbing, water equipment and other potential leak points in offices and suitable commercial spaces.
Does the sensor require wiring?
No. The sensor is battery powered and communicates wirelessly through Zigbee.
How do I test the water leakage sensor?
After pairing the sensor with the compatible Zigbee gateway, place a small controlled amount of water so it reaches the sensing contacts and confirm that the expected alert or automation is triggered.
What should I do if the sensor goes offline?
Check the battery, Zigbee gateway and network connection. If necessary, move the sensor closer to the gateway or improve the Zigbee network coverage.
What should I do if I receive false leak alerts?
Check the sensing contacts for moisture, condensation, dirt or residue. Clean the sensor carefully and make sure it is installed in a suitable location.
Does the Smart Water Leakage Sensor include a Zigbee gateway?
No. The Zigbee gateway is a separate component required for smart-home network integration.
Does it include a smart water shut-off valve?
No. A compatible smart water valve is required separately if automatic water shut-off is needed.