?Frequently Asked Questions
What is the Smart Room Temperature Sensor 2-Pack?
It is a two-sensor accessory designed to provide remote room temperature and occupancy information to compatible ecobee smart thermostats and supported ecobee devices.
How many sensors are included?
The package includes two SmartSensors.
What does the sensor measure?
The sensor provides temperature and occupancy sensing for compatible ecobee systems.
Does the sensor detect occupancy?
Yes. The SmartSensor includes occupancy sensing and can provide occupancy information to compatible ecobee systems.
What is the wireless range?
The stated wireless range is up to 60 ft from a compatible ecobee thermostat or camera, depending on the installation environment.
What wireless frequency does it use?
The SmartSensor uses a 915 MHz radio connection.
What battery does the sensor use?
The sensor uses a CR2477 coin-cell battery.
How long does the battery last?
The manufacturer specifies up to 5 years of battery life. Actual battery life can vary depending on usage and environmental conditions.
Are batteries included?
Yes. Batteries are included in the package.
Can the sensor be wall mounted?
Yes. Adhesive wall-mounting brackets are included.
Can the sensor stand on a table or shelf?
Yes. Each sensor includes a detachable stand for suitable surface placement.
What are the sensor dimensions?
The sensor measures approximately 40 mm high, 40 mm wide and 26.4 mm deep.
What are the dimensions with the stand?
The sensor with its stand measures approximately 50 mm high, 40 mm wide and 26.4 mm deep.
What color is the SmartSensor?
The sensor is white and comes with a brushed steel detachable stand.
Does it work with ecobee3?
Yes. The SmartSensor is compatible with ecobee3.
Does it work with ecobee3 lite?
Yes. The SmartSensor is compatible with ecobee3 lite.
Does it work with ecobee4?
Yes. The SmartSensor is compatible with ecobee4.
Does it work with Smart Thermostat Premium?
Yes. Smart Thermostat Premium supports SmartSensor.
Does it work with Smart Thermostat Enhanced?
Yes. Smart Thermostat Enhanced supports SmartSensor.
Does it work with Smart Thermostat Essential?
Yes. Smart Thermostat Essential supports SmartSensor.
Does it work with Smart Thermostat Lite?
Yes. Smart Thermostat Lite supports SmartSensor.
Can I use two sensors in different rooms?
Yes. The two sensors can be placed in different rooms to provide broader room-level temperature and occupancy information.
Can SmartSensor help with hot and cold rooms?
Yes. Room temperature information can help compatible ecobee systems account for temperature differences between the thermostat location and other rooms.
Can it improve bedroom comfort?
Yes. A sensor can be placed in a bedroom so a compatible ecobee system can use room temperature and occupancy information for supported comfort features.
Can it be used in a villa?
Yes. It can be useful in compatible villa installations, particularly where rooms have different temperature conditions.
Can it be used in an apartment?
Yes. It can be used in compatible apartment smart-home installations.
Can it be used in Dubai?
Yes, when paired with a compatible ecobee system and installed in a suitable indoor environment. The thermostat and HVAC system should be checked for compatibility separately.
Does the sensor connect directly to Wi-Fi?
No. The sensor communicates wirelessly with a compatible ecobee device rather than requiring a separate Wi-Fi connection at the sensor.
Does the sensor require HVAC wiring?
No. The room sensor is wireless and battery powered. HVAC wiring compatibility applies to the ecobee thermostat used with the sensor.
Does the sensor require a power cable?
No. It operates using a CR2477 battery.
Is the sensor rechargeable?
No. It uses a replaceable CR2477 coin-cell battery.
Is the SmartSensor suitable for outdoor use?
No. The product is intended for indoor use.
What is the occupancy detection range?
The specified occupancy detection range is up to 20 ft or 6 m, with a 140° horizontal and 100° vertical viewing angle.
What comes in the box?
The package includes two sensors with detachable stands, two adhesive wall-mounting brackets, batteries and an installation guide.
What is the model number?
The model is EB-RSHM2PK-01.
What is the SG Automation SKU?
The SG Automation SKU is SG-EBRSHM2PK01.
Does the product have a warranty?
The manufacturer specifies a 3-year limited warranty, subject to the applicable warranty terms and conditions.
How should I place the sensor?
Place it indoors in the room where additional temperature or occupancy information is needed, using either the detachable stand or adhesive wall-mounting bracket while maintaining the recommended wireless range.
Does the sensor control the air conditioner directly?
No. The sensor provides room information to a compatible ecobee system. HVAC control is handled by the compatible ecobee thermostat.
Will the sensor alone make my AC smart?
No. It is an accessory sensor. A compatible ecobee thermostat or supported ecobee device is required for the sensor's smart thermostat functionality.
Does it help save energy?
It can contribute to smarter temperature management when used with a compatible ecobee thermostat. Actual energy savings depend on the HVAC system, climate, settings, insulation, occupancy and usage.
Can the sensor be moved to another room?
Yes. The sensor can be repositioned when using its detachable stand or suitable mounting arrangement, followed by any required room configuration in the compatible ecobee system.
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