?Frequently Asked Questions
What is the ORVIBO Smart Door Lock C1?
The ORVIBO Smart Door Lock C1 is a smart electronic door lock designed for compatible homes, villas, apartments and offices. It supports fingerprint, password, card, mechanical key, mobile app and NFC unlocking.
How many ways can the Smart Door Lock C1 be unlocked?
The C1 is promoted with six primary unlocking methods: fingerprint, password, card, mechanical key, mobile app and NFC.
Does the C1 support fingerprint unlocking?
Yes. The C1 uses biometric fingerprint recognition and published ORVIBO specifications identify Swedish FPC fingerprint acquisition technology.
Does Smart Door Lock C1 support passwords?
Yes. Password or PIN-based electronic unlocking is supported.
Does the C1 support cards?
Yes. Compatible access cards can be registered and used for electronic unlocking.
Can I unlock the C1 with my phone?
Yes. Mobile app unlocking is supported, and compatible phones can also use NFC unlocking where the relevant C1 configuration and phone support it.
Does the Smart Door Lock C1 support NFC?
Yes. ORVIBO promotes phone NFC unlocking for compatible devices and configurations.
Does Smart Door Lock C1 have a mechanical key?
Yes. Mechanical keys provide a physical backup unlocking method.
Does the C1 connect to WiFi?
The ORVIBO WiFi C1 version supports direct WiFi networking and does not require an additional gateway for network connectivity.
Does the C1 require a gateway?
The WiFi version documented by ORVIBO can connect directly to WiFi without an additional gateway.
Does every C1 support Zigbee?
Not necessarily. Some documentation identifies a C1-ZB variant with Zigbee, while ORVIBO's official C1 WiFi documentation describes direct WiFi networking. Confirm the exact model supplied.
What batteries does the C1 use?
The published C1 specification uses four AA batteries and lists a DC 3V operating voltage.
How long does the C1 battery last?
ORVIBO publishes battery life of more than 400 days under specified low-power laboratory conditions. Actual battery life depends on usage, network activity, temperature and battery quality.
What happens when the C1 batteries run out?
The C1 includes a Type-C emergency power interface. A compatible DC 5V external power source can be used to provide temporary power, while the mechanical key provides another backup access method.
Does the C1 have a low battery alarm?
Yes. The C1 provides a low-battery warning, and supported networked configurations can also provide app notifications.
Does Smart Door Lock C1 have anti-theft protection?
Yes. Published C1 security features include anti-pry protection, anti-cat-eye unlocking protection, failed-attempt protection and security alarms on supported configurations.
Does the C1 have an anti-pry alarm?
Yes. ORVIBO documents an anti-pry lock alarm designed to alert users when abnormal prying activity is detected.
Does the C1 have an anti-cat-eye function?
Yes. The anti-cat-eye function is designed to help prevent unauthorized operation through the door's peephole mechanism.
What happens after multiple failed unlock attempts?
ORVIBO documents trial-opening protection that can automatically lock the door after repeated unsuccessful attempts on supported configurations.
Does the C1 send security notifications?
Supported networked versions can send notifications for events such as tampering, low battery, emergency unlocking and other security conditions.
Can the C1 monitor battery status?
Yes. Networked configurations can display battery status through the compatible app.
Can I check lock status from the app?
Supported networked versions can display networking and lock-related status through the compatible ORVIBO smart home app.
Does the C1 record unlocking information?
Supported configurations can record unlocking information and make it available through the app.
Can the C1 work with smart home automation?
Yes. The C1 can participate in smart-home scenes, allowing door-lock events to trigger compatible lighting, security and other automation functions.
Can the C1 turn on lights when the door is unlocked?
Yes. ORVIBO demonstrates whole-home intelligent linkage where opening the lock can trigger compatible smart-home lighting and other devices.
Does Smart Door Lock C1 support Alexa?
Some C1 smart-home configurations document Amazon Alexa support. Availability can depend on region, firmware and the exact C1 configuration.
Does Smart Door Lock C1 support Google Assistant?
Some C1 documentation identifies Google Assistant support. Availability can depend on region, firmware and the exact product configuration.
What material is the C1 made from?
ORVIBO's published C1 specification identifies aluminum alloy, ABS and tempered glass for the lock construction and panel.
What are the dimensions of the C1?
ORVIBO publishes approximately 352 × 70 × 67mm for the C1 panel, while some documentation presents the same dimensions in a different measurement order.
What doors are compatible with the C1?
The C1 is designed for many standard wooden and security doors, provided the door thickness, hole spacing, mortise and cylinder dimensions are compatible.
What door thickness does the C1 support?
Published C1 documents vary by version, with approximately 35mm to 120mm appearing in some documentation. The actual door should be measured before installation.
What is the standard hole distance for C1 installation?
ORVIBO's installation information identifies approximately 23.5cm as the standard hole distance for compatible standard door bodies.
Can the C1 be installed without replacing the entire door?
The C1 is designed for compatible standard doors and can be installed without complete door disassembly when the existing door and lock-body configuration meet the installation requirements.
Is professional installation recommended?
Professional installation is recommended when the door requires mortise modification, cylinder adjustment, hardware replacement or electrical/electronic setup.
What is the operating temperature of the C1?
The official ORVIBO installation specification lists an operating temperature range of approximately -20°C to 50°C.
What is the operating humidity range?
The published C1 specification lists an operating humidity range of approximately 0% to 90% RH.
Is the C1 suitable for Dubai villas?
Yes, when installed on a compatible door and within the specified operating environment. It is suitable for smart access control in villas, homes and offices, with fingerprint, password, card, mobile and key access.
Can the C1 be used in an office?
Yes. Its multi-user access methods can make it suitable for offices, companies and other compatible commercial doors.
How many users can the C1 support?
The official C1 specification lists up to 25 users, with each user supporting multiple fingerprints, passwords and cards. Other C1 variants may have different capacities.
Is the C1 secure against electromagnetic interference?
ORVIBO promotes EMP Protect technology designed to shield the lock against electromagnetic interference and help prevent abnormal opening.
Does the C1 use encryption?
Yes. ORVIBO describes financial-grade encryption technology, encrypted app communication and communication security using keys and certificates.
What should I do if the fingerprint does not work?
Clean the fingerprint sensor and finger, try again with the registered finger, ensure the finger is positioned correctly, and re-register the fingerprint if necessary.
What should I do if the app cannot connect?
Check the lock's network status, wireless coverage, smartphone connection, application permissions and pairing configuration. Re-pair the device if required.
What should I do if the door lock makes an unusual noise?
Check the door alignment, latch, lock body and installation screws for mechanical obstruction or looseness. Professional inspection is recommended if the problem continues.
Where should I keep the mechanical keys?
Keep the emergency mechanical keys in a secure location outside the property so they remain available if the electronic system loses power.
Does the C1 come with batteries?
The lock requires four AA batteries. Whether batteries are included depends on the exact sales package, so confirm the package contents before installation.
Are all C1 specifications identical?
No. Published C1 documentation contains differences between versions, including wireless technology, door-thickness ranges and user-capacity details. The exact supplied model and documentation should be treated as the final reference.