?Frequently Asked Questions
What is the Google Nest Doorbell wired 2nd generation?
It is a wired smart video doorbell with HD video, HDR, night vision, intelligent alerts, two-way audio and Google Home integration.
What color is this model?
This product is the Snow color version.
Is this the wired version?
Yes. This is the Google Nest Doorbell (wired, 2nd generation). It requires a compatible wired doorbell power supply.
What video resolution does it use?
The camera records HD video at 960 × 1280 pixels with a 3:4 aspect ratio and up to 30 FPS.
Does it support HDR?
Yes. HDR is supported for the camera video.
What is the field of view?
The doorbell provides a 145° diagonal field of view.
Does it have night vision?
Yes. It uses ten 850 nm infrared LEDs and an IR cut filter, with viewing distance up to approximately 10 feet or 3 metres.
Can I talk to visitors through the doorbell?
Yes. The built-in microphone and speaker support two-way audio with noise cancellation.
Can I see the doorbell camera from my phone?
Yes. You can use the Google Home app on a compatible mobile device to view supported live camera feeds and manage the doorbell.
Does it work with Google Home?
Yes. The Google Home app is required for setup and management.
Can it detect people?
Yes. Intelligent alerts can identify people in the camera's view.
Can it detect packages?
Yes. Supported intelligent alerts can identify package-related activity.
Can it detect animals and vehicles?
Yes. Supported intelligent alerts can identify animals and vehicles in the camera's view.
Can I create activity zones?
Yes. Activity Zones can be configured to focus notifications on selected areas.
Does it record continuously?
The doorbell supports 24/7 live view. Recorded video history depends on the current Google Home service and applicable subscription features.
Does it require a subscription?
Basic connected doorbell functionality is available without a paid subscription, while some advanced history and detection features may require a Google Home Premium subscription.
What power supply does the wired 2nd Gen require?
It requires a 16–24 VAC doorbell transformer rated at 10–40 VA and 50/60 Hz.
Can I connect it to 220V power?
No. It must not be connected directly to 220V mains electricity. It requires the specified low-voltage 16–24 VAC doorbell power source.
Will my existing doorbell transformer work?
It may work if it meets the required 16–24 VAC and 10–40 VA specifications. Older systems may require a transformer upgrade.
Does it support 5 GHz Wi-Fi?
Yes. It supports both 2.4 GHz and 5 GHz Wi-Fi.
What Wi-Fi security standards are supported?
WEP, WPA, WPA2 and WPA3 encryption are supported.
Does it support Bluetooth?
Yes. Bluetooth Low Energy is supported.
Is it suitable for outdoor installation?
Yes. The doorbell is designed for outdoor use and has an IP54 weather-resistant rating.
Can it be used in Dubai?
Yes, provided the installation has a compatible 16–24 VAC, 10–40 VA transformer and suitable Wi-Fi coverage. The specified operating temperature is up to 40°C, so placement should be planned carefully in hot outdoor conditions.
What are the dimensions?
The doorbell is approximately 131 mm high, 42 mm wide and 28 mm deep. It weighs approximately 140 g.
Does the box include an angled wedge?
Yes. A 20° wedge is included to adjust the viewing angle when needed.
Does it include a chime connector?
Yes. The package includes a chime puck for compatible wired doorbell installations.
What else comes in the box?
The package includes the doorbell, base plate, 20° wedge, chime puck, wire connector, hex key, wall screws, wall anchors, spacers, extra security screw, window decal, quick-start guide and safety/warranty documentation.
Does it have a battery?
No. This is the wired model and is designed to receive continuous power through compatible doorbell wiring.
What internet speed is recommended?
Google recommends at least 2 Mbps upload speed per camera for optimal 960p video quality.
Can I use it with Google Nest speakers?
Compatible Google Nest speakers and displays can provide supported visitor announcements and smart-home interactions.
Is the doorbell secure?
It uses secure boot, on-device machine learning and TLS/SSL with 128-bit AES encryption. Google Account security features can also be used to protect access.
Does it work without Wi-Fi?
A working Wi-Fi internet connection is required for connected features such as remote viewing, notifications and cloud services.
What should I check before installing it?
Check the transformer voltage and VA rating, doorbell wiring, Wi-Fi coverage and the available mounting position before starting installation.
Is professional installation recommended?
Professional installation is recommended when transformer replacement, electrical wiring changes or an unfamiliar doorbell system is involved.